Support

• Confirm whether the payment processed was successful by checking your transaction confirmation e mailer.
• If your transaction is successful, Please contact the customer support team on 779971971 and provide your merchant transaction ID along with  Payment ID (available on your transaction email).
• If not, The amount will be auto refunded within 48 hrs. Kindly check your buyer dashboard to see the status of your refund. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.

I haven’t received my amount back in my bank account. What shall I do?

Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).

My bill payment is not updated on the site.

Bill payments are updated within 48 hours on our  website. Please contact us with the confirmation receipt of your successful payment post 2 days for an update on the bill payment status.

My amount was debited but transaction failed

Bill payments are updated within 2 days on our website. You need not worry. Your amount will be refunded back to your source account within 48 hours. Refunds take up to 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).

All communications regarding payment issues can be made at

• admin@iibfonline.org.in
• srivenraman@gmail.com
• By phone number: 9977-971-971 /0866-2432787/2438787